Legal
Refund Policy
Last updated: 2026-07-22
Nano Banana sells monthly subscriptions and one-time credit packs. This policy explains when you can get your money back.
Free credits
New accounts receive 20 sign-up credits, and each daily check-in adds 2 more. Free credits have no cash value and cannot be refunded or exchanged.
Monthly subscriptions
Subscriptions — Starter US$9.9, Pro US$19.9, Premium US$49.9 per month — refresh their credit balance every month, and each cycle's credits expire when it ends. You can request a full refund of your first month within 14 days of the initial purchase if none of that cycle's credits were used and there are no outstanding reservations. Approved refunds go back to the original payment method via Stripe.
Credit packs
Packs are one-time purchases — US$12.9 for 3,900 credits, US$29.9 for 9,600, US$69.9 for 23,000 — and the credits never expire. Within 14 days of purchase, the unused portion of a pack is refundable in proportion to the credits remaining; credits already consumed are not refundable.
Defect compensation
Outside the 14-day windows above, purchases are not refundable, with one exception: if a technical defect on our side charged credits for outputs you never received, we compensate with replacement credits or a proportional refund.
How to request a refund
Email us from the address used at purchase, including your order ID. We process approved refunds within 5–10 business days.